Remote buyers are increasingly reliant on transparent and independent information to assess a car from their smartphone or computer. RedBook Inspect reports have been central to dealer efforts to effectively merchandise inventory and provide more context around vehicle condition and pricing.
And with social distancing, hygiene and travel concerns likely to linger, RedBook Inspect has gone one step further for consumers and dealers, pushing innovation with a new video solution called Remote Video Assessment (RVA).
Now available, RVA allows a RedBook Inspect assessor to complete a remote video walk-through of the vehicle with the seller, to help the prospective private buyer make a more informed purchase decision.
How does a Remote Video Assessment work?
Once an RVA is booked by a consumer, the RedBook Inspect assessor contacts the dealer to discuss the vehicle and organise a vehicle inspection time.
The RVA takes approximately 30 minutes to complete. The assessment consists of an expert remote video walkthrough whereby a RedBook Inspect assessor views the interior and exterior to assess the condition of the vehicle.
Once the assessment is complete, the digital RedBook Inspect report is sent within 24 hours to the consumer via email.
The release of RVA for consumers comes off the back of new dealer features that carsales.com.au brought to market during the height of the Covid-19 pandemic, including dealer badges that highlight key information around services, and ‘Buy from home’, which enables dealers to promote their ability to deliver a seamless buying experience.
“The release of RedBook Inspect Remote Video Assessment comes at a time when consumers are becoming comfortable with purchasing a used car sight unseen and from the comfort of home,” says Barry Freeman, Executive Director and Chief Executive Officer of Redbook Inspect.
“When it comes to buying a used car, prospective buyers appreciate transparent information that helps them make an informed decision. RVA delivers another level of understanding for the consumer.
“For dealers, facilitating an RVA is a great opportunity to build more trust with a prospective buyer and close more sales,” he adds.
Consumers can now book an RVA at https://www.redbookinspect.com.au/rva
